![]() Please ensure that you do not accept packages where the seal is tampered. Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products like Mobiles, Tablets, Laptops, whichever is earlier Īll our packages come with "Tamper Evident Void Seals", click here for more information on our packaging.Product is defective or is not in working condition,.Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, Laptops, whichever is earlier.You may initiate the request for replacement of the Product within 5 days from the time the Product(s) is delivered to you ( “Replacement Period”) if:.To avoid such cancellations and/or for bulk orders, please visit our Corporate Enquiry section or E-mail Sarva Kaushik. We reserve the right to cancel your bulk orders placed on the Platform. ![]() All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution. The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 (three to seven) business days from the date of acceptance of cancellation request. On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”.In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account.You can track your order under ‘My Order’ section of your account on Platform or via link send to your email id. Orders cannot be cancelled once the package is “Out for Delivery”. You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”.Every time you wish to use the Reliance Digital Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time. Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on the Reliance Digital Platform.If you do not agree to the terms contained in this Policy, you are advised not to transact on the Reliance Digital Platform. By agreeing to use the Reliance Digital Platform and/or initiating a request for purchase of Product(s) on the Reliance Digital Platform, you agree to be bound by the terms contained in this Policy without modification.This cancellation, replacement, return and refund policy ( “Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof.While transacting on the Reliance Digital Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination. We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return.Reliance Retail Limited, having its registered address at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002 ( “Reliance”, “we”, “us” or “our”) is managing and operating the mobile application/website (collectively referred to as the “Reliance Digital Platform”) through which it inter alia facilitates the sale of mobiles, tablets, televisions, audio, home appliances, computers, cameras, kitchen appliances, personal care and grooming accessories and other products ( “Product(s)”) to the users of the Reliance Digital Platform ( “User” or “Users” or “you” or “your”).
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